Skip to content

Privacy & Cookie Policy

When you visit the public documentation pages

vtks.castlabs.com/docs/ (Staging)

vtk.castlabs.com/docs/ (Production)

Website logging

When you visit the documentation pages of this website we do not store general server log file information, for example like your IP address. For the purposes of maintaining information security and to operate our website safely, we may activate such logging at any time temporarily.

Third-party Integrations

If you give your consent, we will use Google Analytics for statistical purposes and let following third-parties route resources to you:

Type Source
JS https://www.googletagmanager.com/gtm.js
JS https://www.google-analytics.com/analytics.js

Please refer to Google Analytics below for more information.

Cookies

Please refer to our Cookie Policy below.

When you log in to the Video Toolkit Service

vtks.castlabs.com/ (Staging UI)

vtk.castlabs.com/ (Production UI)

Website logging

When you log in and use the User Interface of the Video Toolkit, or use the API of this website we do store general server log file information, for example like your username, IP address, API calls, and all logs your calls may produce. We do this for the purposes of maintaining information security and to operate our website and webservice safely, and of course for the purpose of running the service for our customers.

Third-party Integrations

We may use Google Analytics, please refer to Google Analytics below for more information. In order for our user interface to load properly, the following third-parties are involved in routing resources to you:

Type Source
JS https://www.googletagmanager.com/gtm.js
JS https://www.google-analytics.com/analytics.js

As such, they are likely to process your device's IP address for the necessary delivery of the resources and security logs but they are not processing this data on our behalf in the sense of GDPR Art. 4.8.

Cookies

Please refer to our Cookie Policy below.

How to access & control your information

How to access your information

You have the right to request a copy of the information we hold about you. To do so please send an email to data_protection@castlabs.com requesting access to your information.

How to update your information

You have the right to update the information we hold about you. To do so please send an email to data_protection@castlabs.com with instructions on what you would like rectified.

How to withdraw from communications

You may withdraw from our marketing communications, including our newsletter, by clicking the unsubscribe link in the emails you receive. You may also email data_protection@castlabs.com to request to be removed from communications. You may also withdraw from our Service communication updates, as outlined above, by closing your Service account.

How to remove your information

You have the right to have the information we hold about you removed from our systems. To do so please send an email to data_protection@castlabs.com with instructions on what data you would like removed.

Data portability

Data portability allows you to obtain your personally identifiable information in a format which you can move between service providers. Data portability requests may apply to some of your information, but not all, depending on the data’s specific circumstances. Upon request by emailing data_protection@castlabs.com, we will provide you with relevant personally identifiable information in an electronic format.

How we transfer collected information internationally

Our businesses and Services operate internationally. We may process your information outside of the country you reside in to wherever we, or our third-party service providers, operate for the purpose of providing our Services to you. We take appropriate steps to protect your information during transfer. We also use HTTPS encryption for data transmission where available to prevent interception of data across networks.

Transfers within castLabs GmbH & castLabs Inc

Information will regularly be shared internally with our staff around the world between our two business units: castLabs GmbH and castLabs Inc. Our worldwide business requires information to be periodically transferred outside of where data is stored for access in countries where we operate (for example, by our staff on a need-to-know basis) for the purposes detailed in this policy.

Transfers to third-parties service providers

Third-party service providers described in this policy, which provide services to us under contract in order to run our business processes, may be based in countries that may not have equivalent privacy/data protection laws compared to your country of residence. Whatever country personal data is processed through, we comply with data and privacy laws wherever possible.

Privacy shield

We use EU-U.S. Privacy Shield certified service providers whenever possible when we must use services outside of the EU.

Note: As of 16.07.2020, we are actively looking for an alternative transfer instrument with help from our DPO.

Other privacy information

Children’s data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from that demographic and if we become aware that someone under the age of 16 has provided us with personal information we will remove their data from our systems. If you become aware that someone under the age of 16 has provided us with personal information please contact data_protection@castlabs.com.

Objections

We encourage you to contact us at data_protection@castlabs.com if you have a privacy related concern. You have the right to lodge a complaint about the improper processing/usage of your personal data by us with our supervisory authority:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
An der Urania 4-10
10787 Berlin
Phone: 030/138 89-0
https://www.datenschutz-berlin.de

Google Analytics

We may use Google Analytics, a website analytics service provided by Google Inc. (“Google”), across our websites. Google Analytics, uses its own “cookies” (see our Cookie Policy below). These cookies are used to collect information about how visitors use our websites, including the number of visitors, where visitors have come to the website from and the pages they visited. We use the information to help us understand our website traffic to improve the website and the user experience. The cookies collect information in an anonymous form. IP addresses stored by Google Analytics are masked to be anonymous so a visitor’s full IP address is not recorded. Our Google Analytics data may be linked to our Google AdWords and Google Search Console accounts for data sharing.

Third-party websites & services

You may find links or other content through our Services that link to the websites or services of our partners, suppliers, advertisers, sponsors, licensors, or other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to, or from, our websites. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy and data policies that differ from ours. Browsing and interaction on any other websites external to our own, including websites which have a link to our website, is subject to that website’s own terms and policies and not ours. You are encouraged to read the privacy policy of any website or service you encounter.

Changes to this privacy policy

We may modify this privacy policy at any time to comply with legal requirements as well as developments within our organization. When we do, we will revise the date at the bottom of this page. Each visit or interaction with our Services will be subject to the new privacy policy. We encourage you to review our privacy policy whenever you use our Services to stay informed about our policies. In using our Services, you acknowledge and agree that it is your responsibility to review our privacy policy to be aware of modifications. If you disagree with any change to this policy please do not use our Services.

Cookies are small files that are often created when you visit a website and which are stored on your device. Cookies are created when you log in to the Video Toolkit website. We use session cookies. A session cookie only lasts for the duration of your usage of our websites. Cookies we use do not contain personal information about you.

These cookies are used to improve services for you in a number of ways, including:

Preventing you from having to give the same information several times during similar tasks

Recognising if you have already given a username and password so you dont need to re-enter them

Measuring how people are using our Services which allows us to make future improvements

If you do not wish to accept cookies, you can set your browser to not allow them within your browser software’s settings. Please refer to your browser software vendor for information to see how you can turn off automatic cookie processing.

There are two types of cookie you may encounter when using this site or logging in to this service: first party and third party.

First-party cookies

These cookies are our own, and are controlled by us. We have listed each of them below in detail explaining why we use them and how long they will last. None of these cookies contain personal information.

Name Description Expiration Where it’s used
hasConsent Stores your choice to accept cookies for Google Analytics 30 days Public documentation pages
sessionid Identifies users and grants access to the API or the User Interface after authenticating against the DRMtoday CAS Session When logging into Video Toolkit UI

Third-party cookies

These cookies are generated from other companies’ internet tools which we are using to enhance our websites. As we use a number of suppliers who may set cookies on their websites’ behalf, we do not control the dissemination of these cookies. You should check third party websites for more information pertaining to their cookies and their use.
We have listed third party cookies used below explaining why they are used.

Provider Name Description Expiration Where it’s used
Google Analytics _ga Used to distinguish users 2 years Across our websites
Google Analytics _gid Used to distinguish users 24 hours Across our websites
Google Analytics _gat_UA-########-# Used to throttle request rate 1 minute Across our websites

External websites which we link to may generate their own cookies. It is the responsibility of each individual user to learn about an external website’s cookie policy if they so desire to visit that website.

Contacting us

If you have any questions about this policy, please contact us at:

castLabs GmbH
Wilhelmine-Gemberg-Weg 5-7
10179 Berlin, Germany
data_protection@castlabs.com

Data protection officer

castLabs has an external Data Protection Officer provided by TechGDPR. Our Data Protection Officer is Silvan Jongerius, and can be contacted at castlabs.dpo@techgdpr.com.

Revision Date

Privacy & Cookie Policy last revised on: October 5th, 2020